Question 1

How do I book an appointment?

Accepted Answer

For your convenience, you can you can book online by setting up an account and choosing an appointment time that works best for you! You can also book by emailing info@kealywhittaker.com or calling (506) 700-2760.

A referral is not required to book.

Question 2

What is the fee?

Accepted Answer

Sessions are currently $160/hr. Your appointment time will be 50 minutes in length, leaving time at the end to rebook, review the session, and for the clinician to complete progress notes.

Question 3

How do I pay for sessions?

Accepted Answer

Payments can be made through e-transfer to info@kealywhittaker.com, or through your Credit Card or Visa Debit on file. If you have a preference on how to pay please make this known beforehand to avoid your Credit Card being charged.

Check out our payment policy for more information.

Question 4

How do I know if my insurance covers therapy?

Accepted Answer

Every insurance company and plan is different! To know if your private health plan covers your therapy session with me, please call them directly or reference your specific plan's details. Some plans use different language such as "Social Work Services", or "Psychotherapy". Check to ensure your plan covers Master of Social Work services.

It is also important to know if there is a maximum coverage amount (per year/lifetime). And if so, what is the amount? You can also check when your insurance coverage 'renews' or 'rolls-over'.

Most insurance do not cover late cancel or no-show fees. To be sure, please check with your provider.

Please Note: Not covered under Psychologist Services.

Question 5

Will my session be direct billed to my insurance company?

Accepted Answer

Currently, only Blue Cross, Canada Life, Manulife, Sun Life, and Non-Insured Health Benefits (NIHB) are direct billed. However, some of these plans are not set up for direct billing so this will vary depending on your specific employer's plan.

If you believe your plan can be direct billed please bring your insurance information to your session and we can verify.

The remaining balance after the direct billing (your co-pay) will be your responsibly.

Question 6

What if my insurance plan doesn't direct bill?

Accepted Answer

If your insurance company does not provide direct billing, upon payment you will be provided with an electronic receipt which you can use to submit directly to your insurance company for reimbursement.

Question 7

Where are you located?

Accepted Answer

The office is located at Hilyard Place, 560 Main Street in Saint John.

How to get to Unit A210:
Enter A Building and head to the second floor by elevator or stairs. At top of stairs, turn right and head straight down the hall until you find Unit A210 on your left!

Question 8

I don't live in Saint John, can I still book a session?

Accepted Answer

Yes! I provide virtual sessions throughout New Brunswick. I am also registered to provide electronic services in Newfoundland & Labrador and Nova Scotia.

Question 9

What will my first session be like?

Accepted Answer

Your first session, also referred to as your Initial session, will be spent getting to know one another. We will review your Intake Form, Consent to Service, and Confidentiality. The rest of the session we will talk about you --where you're from, important people in your life, your hobbies and interests, and your goals and expectations of therapy. This session is used to build rapport between us to strengthen the therapeutic relationship.

Question 10

I need to cancel my appointment -how can I do this?

Accepted Answer

You can cancel your appointment anytime by email or phone. You can also use the Online Booking Portal to manage, create, and cancel your appointments.

For more information check out our Cancellation Policy.

Frequently Asked Questions